We refund in full, no questions asked, if:

• the report failed to generate, or the link you were sent does not open;
• you were charged more than once for the same report;
• the report contains a calculation error that we confirm (we will also correct it).

If you are unhappy for any other reason, write to us within 14 days of purchase and tell us what went wrong. A report is generated from your own numbers and delivered instantly, so it cannot be “returned”, but in practice we refund these requests too — we would rather learn why the report fell short than keep nine dollars.

Email info@canpayinsights.ca from the address you used at checkout, or forward the Stripe receipt, and say which report and what happened. We answer within two business days.

Refunds are issued through Stripe to the original payment method. Stripe sends them immediately; card issuers usually show the credit within 5–10 business days. We cannot refund to a different card or by e-transfer.

Voluntary donations made through Buy Me a Coffee are processed by that platform under its own terms and are not refundable through us. If you donated by mistake, contact us and we will help you reach the platform.

Nothing here reduces the rights you have under the consumer protection law of your province, including the Business Practices and Consumer Protection Act (British Columbia) and the Consumer Protection Act (Quebec).